All products are subject to availability and prior sale.
How do you handle backorders?
At times demand for a product will exceed our inventory. This will create a backorder for the product. We work as hard as we can with our suppliers to restock a backordered item. You can email or call us to get an estimated timeframe for the backordered item.
Swoop RC Boats will inform customer of any backordered items. Orders will ship regardless of any pending back orders. Items on backorder will stay on order until order is filled or customer cancels balance of order.
If you have ordered an item that becomes discontinued either by the manufacturer or Swoop RC Boats, it will be cancelled from your order. We will notify you via email or telephone of the adjustment to your order. Customers are responsible for the total amount of freight due at the time of shipping backordered parts.
When is your shipping cut-off time?
Next day and 2-Day orders received by us before 12:00 Noon PST are shipped the same business day. Shipping takes place Monday-Friday;
Ground UPS shipments ship out within 24-48 hours. If you received our order confirmation email Monday – Friday, before 12:00 Noon PST, your order will be shipped the same day we received it. If the order has a backordered item on it and you would like the order to ship, please call Customer Service at (609) 384-6811. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone numbers and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing or the time it takes for your funds to become available.
How long before I receive my order?
Swoop RC Boats primarily ships via UPS and UPS Freight.
UPS Ground: 2 to 7 business days for delivery. Deliveries are made Monday through Friday.
UPS Express: Next Day (by 3:00 PM), 2-Day and 3-Day (4:30 PM non-residential / 7:00 PM residential).
Saturday deliveries are available to some destinations at extra cost for Next Day packages shipped on Friday. Please make a note: All UPS Express shipments require a signature. We ship using this method to insure that your order is delivered securely. If you want your order delivered without a signature, please contact UPS (1-800-PICK-UPS) prior to shipment.
Return & Exchange Policy
Swoop RC Boats wants you to shop with confidence. Swoop RC Boats will accept returns within 30 days from the date of your invoice. All returns are subject to a 10% restocking charge. You will be responsible for any shipping charges associated with the return. Let us know what you’d like to do, as we want you to be completely satisfied.
How do I return an item?
Email us at Swooprcboats@gmail.com and list the item #, invoice # and reason for return. If damaged pictures of damaged areas.
- You are responsible for return shipping charges. Swoop RC Boats cannot be held responsible for any items lost or damaged in shipping.
- Please allow the usual banking time for refunds to appear on your credit card statement. Often this will be one month. Swoop RC Boats does not accept COD’s on returns.
- If you paid by Credit Card, credit will be applied to the card used to place the original order. Please check the date on the credit card originally used. If the card is expired, the credit will not process.
- If you paid by check or money order, please allow 2 weeks after the return is processed to receive your refund check.
- Some returns may be given in-store credit only, without possibility of any refund.
Ship Returns to:
Swoop RC Boats
18 S. Seas Ct.
Barnegat, NJ 08005
My order was damaged in shipment.
Most items that are shipped out from Swoop RC Boats are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call or email Swoop RC Boats immediately at 609-384-6811 or email email@example.com. We will contact the Freight Carrier and file a damage claim. Swoop RC Boats will arrange for the Freight Carrier to pick up the damaged package. Do not open or use the item, do save all boxes and packing material for inspection by the Freight Carrier. Once a damage claim is made and accepted with the Carrier, a claim number is generated. At that time Swoop RC Boats will work on re-processing the order for the lost or damaged items.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.
You sent me the wrong item!
Please call or email us immediately at (609) 384-6811 firstname.lastname@example.org regarding any mistakes on your order. We need to hear about problems within 3 days of order receipt. It also helps us to maintain accurate inventory for all our customers.
You gave us a correct part number and we made a mistake:
- If an item is missing, make sure and finish checking your entire order before calling. Inspect in between packing materials carefully for smaller items. It is easy for small items to get wrapped up in the packing material.
- Let us know which item(s) you received incorrectly or were missing. We will go over the situation with you.
- We will find the simplest, fastest way to resolve our mistake. We will reimburse return ground freight on any mis-shipped items at the fault of Swoop RC Boats.
You placed your order, or gave us on the phone, an incorrect part number(s), or perhaps you just decided it wasn’t what you wanted:
- Call us at (609) 384-6811 and let us know the Order number and Swoop RC Boats part number(s) in question.
- Swoop RC Boats will issue a return number. Return the product using your choice of carrier; we recommend a carrier that offers tracking and insurance.
- Please be aware that we cannot be responsible for returned parts until there is a Swoop RC Boats confirmation signature with the Freight Carrier.
- We will exchange or issue credit for the item(s) being returned. We do not refund the original shipping charges.
- You are responsible for paying return freight on returns that are not the fault of Swoop RC Boats.